February 2026

Release Date: 23rd February 2026

Release ID:872

Enhancements:

  • Added a new client setting to automatically extract the first name from imported member names when uploading invite lists.

  • This first name extraction is applied during invite imports and does not affect standalone NPS surveys.

  • Fixed an issue with the Delivery Method display on the Search page.

  • Improved the sorting behavior on the Tickets page.

Release Date: 6th February 2026

Release ID:871

Enhancements:

  • Added a client setting to control comment auto approval. Survey comments are now automatically approved or kept pending based on this configuration.

  • Updated Invite Statistics logic to calculate Completed Email and Completed SMS strictly using the ResponseSource field.

  • Removed the “Email/SMS (Both)” completion metric to simplify reporting.

  • For date ranges before February 2026, the Email Completed and SMS Completed cards will not be displayed because older responses do not have reliable source information.

January 2026

Release Date: 29th January 2026

Release ID:870

Enhancements:

  • Added Auto Tickets setting at the client level and Survey Level.

  • Added validation during survey response processing so auto tickets are created only when Auto Tickets are enabled for both client and survey.

  • Introduced Ticket Settings to manage default ticket values.

  • Allowed admins to change the option order for Reverse Likert, MES, and Scale questions from the Presentation tab in the Survey Builder.

Release Date: 23rd January 2026

Release ID:869

Enhancements:

  • Introduced SMS body character limits at the client level.

  • Enforced ASCII-only content to avoid Unicode-related characters in the SMS Body.

  • Live character counter added in the SurveyBuilder.

Release Date: 23rd January 2026

Release ID:868

Enhancements:

  • Added visibility of related tickets directly in the Comments tab.

Release Date: 9th January 2026

Release ID:867

Enhancements:

  • Removed strict TicketManagerEmail validation when auto-ticketing is not enabled.

  • Validation now applies only when Auto Tickets are enabled, reducing unnecessary import failures.

Release Date: 8th January 2026

Release ID:866

Enhancements:

  • Added AutoTicketing System

  • Fixed the Back button navigation issue on the Tickets page.

  • Added Search Box in Remote Access Users Page

  • Added Sorting and Filtering for Tickets in Responses Tab